Returns
Return Policy
At Sunny Meadow Boutique, we want you and your little ones to be delighted with every purchase. If for any reason you are not completely satisfied, we are here to help make the return process as easy and straightforward as possible.
Returns
- **Eligibility**: Items must be returned within 30 days of the purchase date.
- **Condition**: Returned items must be unused, unwashed, and in their original condition with all tags attached. Items that are damaged, worn, or altered may not be accepted.
- **Non-Returnable Items**: For hygiene reasons, certain items such as undergarments, swimwear, and personalized products are final sale and cannot be returned.
Process
1. **Initiate a Return**: Contact our Customer Service team at [customer service email] or [customer service phone number] to initiate a return. Please provide your order number and the reason for the return.
2. **Return Authorization**: Once your return is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return your item(s).
3. **Packaging**: Securely pack your item(s) in the original packaging, including all paperwork, tags, and accessories. Be sure to include the RA number inside the package.
4. **Shipping**: Ship the return package to the address provided by our Customer Service team. We recommend using a trackable shipping service as Sunny Meadow Boutique is not responsible for items lost in transit.
Refunds
- **Processing Time**: Once we receive your return, please allow up to 7 business days for processing. We will inspect the item(s) and notify you once your return has been processed.
- **Refund Method**: Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.
- **Shipping Costs**: Original shipping charges are non-refundable. If the return is due to a defect or error on our part, we will cover the return shipping costs.
Exchanges
- **Process**: To exchange an item, please follow the return process and then place a new order for the desired item. This ensures the item you want is in stock and available.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Service team immediately at [customer service email] or [customer service phone number]. We will work quickly to resolve the issue by providing a replacement or refund, including any shipping costs incurred.
Contact Us
For any questions or concerns regarding our return policy, please reach out to our Customer Service team at [customer service email] or [customer service phone number]. We are here to assist you and ensure your shopping experience with Sunny Meadow Boutique is delightful.
Thank you for shopping with us!
Warm regards,
The Sunny Meadow Boutique Team